Delivery & Returns
Delivery
At Sew Gifted By Jade, we send out all our orders via Royal Mail using Tracked Delivery.
Our packaging is carefully selected to protect your items during transport.
Please note that all items have different delivery timescales depending on how long they take to be handmade, please check on individual product descriptions for expected timescales.
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Return & Exchange Policy
We want you to be completely satisfied with your purchase from Sew Gifted By Jade. If for any reason you are not satisfied, please contact us within 10 days of receiving your order to initiate a return or exchange. We will work with you to make it right.
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As items are made to order, please make sure the correct spellings and dates of personalisation are sent to us. Unfortunately, as we are a small business, we are unable to change spellings once the product is made.
To initiate a return or exchange, please contact us via sewgiftedbyjade@outlook.com and we will provide you with further instructions. Please note that returned items must be in their original condition.
At Sew Gifted By Jade, we take pride in our handmade keepsake gifts and want you to love them as much as we do. If you have any questions or concerns, please don't hesitate to reach out to us.